Advanced search: please select the FAQ category
Can I Return my Order?
No problem, just let us know within 14 days of receiving your wine and we will be happy to refund the cost of the wine, minus the delivery charge. Please be aware we will only arrange the refund once we have received back your total order. We can not accept open wines.
Forgotten Discount Code
If the discount code is still valid when you ordered you can either cancel your order and reorder your wines with the discount code. Or send us an email and we will be happy to refund you discounted amount! Please note this only works if the discount code is still valid.
What’s our Privacy Policy
Usage of Cookies & Privacy Policy
Usage of Cookies:
What Are Cookies?
Cookies are tiny text files stored on your computer. Cookies do not store sensitive information such as your name, address or payment details.
The tilleys-wines.com website uses cookies to operate the basket, to provide functionality such as ‘My Account’ and to remember you when you return to our site.
To make a purchase on the tilleys-wines.com website, you need to have cookies enabled. If you don’t wish to enable cookies, you will still be able to browse the site for research purposes.
Most web browsers have cookies enabled as a default, as without these the functionality of many websites is compromised. If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).
Eu Directive 2009/136/EC
Third Party Cookies
The tilleys-wines.com website uses no third party cookies for advertising networks or partner companies, or for marketing to tilleys-wines.com visitors and customers off the website itself.
Google and the Google group of companies:
The tilleys-wines.com website uses Google Analytics for general tracking of site usage. The website also uses embedded video from Youtube, which may also set cookies.To opt out of this (for all websites), see the www.aboutcookies.org website.
Content Sharing and Social Networks:
If you take the opportunity to ‘share’ tilleys-wines.com content with friends through social networks – such as Instagram, Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
Privacy Policy:
This privacy policy sets out how Tilley’s Wines uses and protects any information that you give Tilley’s Wines when you use this website.
Tilley’s Wines is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Tilley’s Wines may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th May 2018.
What information do we collect?
We may collect the following information:
First Name and Last Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or marketing competitions and offers including friends’ email addresses.
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: info@tilleys-wines.com.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
If you would like a copy of the information held on you please write to:
Tilley’s Wines, 49-59 Eastfield Road, Wollaston, Northamptonshire, NN29 7RS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Monthly Wine Giveaway T&Cs
By entering Tilley’s Wines giveaways and competitions, entrants agree to be bound by these rules.
Tilley’s Wines reserves the right to cancel or amend the competition rules at any time.
Employees of Tilley’s Wines, or any company involved in the competition or members of their immediate family or household are not eligible to enter the competition.
The promotions are open to UK and ROI residents only.
There is no purchase requirement to enter the competition.
To enter, simply complete the short entry form found here. The winner will be randomly selected from entries. The winner will have 5 working days to respond before a new winner will be selected.
The winner will receive a gift box of three wines hand-selected by the Tilley’s Wines team. Prizes are non-transferable and there is no cash alternative. Tilley’s Wines reserves the right to substitute prizes of equal or greater value at any time. If the potential winner is unable to take the prize, the potential winner shall forfeit any and all rights to the prize.
The judges’ decision is final; no correspondence will be entered into. Illegible entries, offensive, indecent, illegal, irresponsible or other inappropriate content or those not in accordance with the rules will be disqualified; by entering the competition, competitors will be deemed to have agreed to be bound by these rules.
Tilley’s Wines cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. The acceptance of the prize experience is a contract between the winner and the providers of the various elements of the prize experience and is subject also to any terms and conditions of the providers of those elements.
Entrants agree on their behalf, and on behalf of their respective heirs, executors, administrators, legal representatives, successors and assigns (“Released Parties”) to release, defend and hold harmless and any partner involved. Including the employees, officers, directors and agents of each, from any and all actions, causes of action, suits, expenses, lost profits, indirect or direct damages, consequential damages, incidental damages, punitive or exemplary damages, judgments, claims and demands whatsoever against Released Parties arising out of or in connection with entrant’s participation, acceptance and use or misuse of any prize, including any travel related activities.
The prize winner may be required to participate in reasonable publicity; Tilley’s Wines reserves the right to use names of winners, their photographs and audio/visual recordings of them in publicity. Photos may be used online and on social media.
The laws of England and Wales govern this agreement. The competition is promoted by Tilley’s Wines.
The promoter is Tilley’s Wines, 49-59 Eastfield Road, Wollaston, Northamptonshire, NN29 7RS
Bin-End Stock Terms and Conditions
Our stock for bin-ends is invariably limited. If we do not have enough stock to satisfy your order when placed, we will contact you by email or telephone immediately to let you know the situation. We will then offer you a full refund or offer you a suitable alternative.
How Will Vintage Changes Be Dealt With?
All of our wines are grown in small parcels so there is only a finite supply for each growth and therefore vintage wines are subject to change. When a vintage changes, the next available vintage will be supplied.
We are a small team and sometimes we make honest mistakes when packing, and although when placing an order you agree to our terms and conditions, this includes a different vintage being delivered. “Substitute wines may be used to complete an order if a particular wine is out of stock. In these instances, a member of our staff will endeavour to contact you to explain the situation and, where appropriate, to discuss the possible alternatives. In the absence of instructions to the contrary, an appropriate substitute may be used to complete an order, providing that we are confident it is fully the peer of, and as good value as, the unavailable item.” If you are unhappy with the vintage change please get in touch with us. We cannot make partial refunds or have returns of drunk/open wines.
If a vintage showing on the website is meaningful to you in any way please contact us to double check it is in stock and we will get back to you in 48 hours.
How are the Wines Priced?
All the prices of the wines include VAT at its current rate. All prices are correct at publication, but may be subject to alteration subsequently. We prefer to keep delivery costs separate so you can judge the true value of the wine.
My Wine is Faulty.
In some rare cases there may be a fault with a wine. For quality problems, please email or call us and we will deal with the issue correctly.
Can I Collect my Wine Order?
Yes no problem. You can collect your wine from Tilley’s Wines during office hours and we will waive the delivery charge. Unfortunately, ordering online does not allow us to exclude delivery charges but if you let us know your plans to pick up the wine, we will arrange a refund of the delivery charge. Our office is open from Monday to Friday 8am to 4pm and is closed at weekends and bank holidays. Please email or call us in advance to confirm a date and time for collection and we will make sure your order is ready for you.
What if the Wine Arrives Damaged?
Please check the wine on delivery as accidents can happen. When you sign for the wine you must make it known if the wine(s) are damaged and then report this to us within 2 days. Please telephone 01933 664792 to organise a credit or a replacement.
Accepted Payment Methods
Online, Internet Banking, Paypal, Cash or Cheque.
Online – Through secure payment transfer using Paypal or your Debit/Credit Card
Internet Banking – Sort Code: 40-46-03, Account Number: 32010089
Cheque – Please make your cheque payable to Tilley’s Wines and write your name on the back.
(Please note we will deliver your wine within 3 days from when monies have reached our account).
Cash – for local collections. Please do not send cash through the post.
Can I order 1 bottle?
The short answer is YES!
When we launched Tilley’s Wines online in 2006 our minimum was 12 bottles. In 2016 we reduced our minimum to 6 bottles and the tail end of 2017 we reduced the minimum to 1 bottle.
The delivery charge is currently free (even for 1 bottle orders as this is the direct cost from our courier if we distribute 1 bottle or 12 bottles).
Free shipping with no minimum order and Northamptonshire postcodes delivery is FREE
CUSTOMERS MUST BE 18 YEARS OR OVER
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